DELIVERY DELAYS DUE TO COVID-19
Due to the recent outbreak of COVID-19, the global logistic and supply chains are severely impacted, the situation is also complex and constantly developing, our delivery times may also change, since most couriers are short of hands, packages may not be dispatched as scheduled. It may take a few more days for you to receive your products.
We understand our guests may have questions about their experience with Shinepony as we navigate the COVID-19 coronavirus pandemic. We will keep this section on our website updated frequently with the latest developments. If you have a question that isn’t answered, please contact our customer service via firstname.lastname@example.org.
If you’ve already submitted an inquiry to track your item delivery situation, sit tight—our team will get back to you as soon as possible. We appreciate your patience during this time. Rest assured that we are following the situation closely, if anything changes, we’ll let you know. we will endeavor to do our best to keep the information on our site up to date.
Will my order be delayed?
There may be a slight delay with your order, but rest assured it is on its way to you.
We are following local government guidelines which are ever-changing, please keep checking your tracking for updates to your order. If an order is failed to be delivered, our team will personally contact you regarding a refund or re-shipment.
I cannot access my delivery point, can I cancel my order?
1.Your order will be fully refunded if it’s canceled within 24 hours of purchase and before shipment.
2.For orders canceled after 24 hours of purchase but before shipment, a 15% cancellation fee is applied.
3.If your order has been dispatched and is in transit, we are unable to process the cancellation.
Please keep an eye on your tracking to follow the progress of your parcel.
My question hasn’t been answered, who can I contact?
Above all, we are here to support you. If we haven’t answered your question above please get in touch with email@example.com. Or leave a message on our Facebook page or Instagram page, we will process it promptly.